Your appointment is very important to me, as it is reserved especially for you. I understand that sometimes schedule adjustments are necessary, therefore I respectfully request a minimum of 48 hour notice to cancel or reschedule an appointment you've reserved with me.
Please understand that when you forget, or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and the clients on my wait list miss the opportunity to receive services. My appointments are confirmed 48 hours in advance because I understand how easy it can be to forget an appointment you booked months ago.
CANCELLATION FEES ARE ENFORCED WHEN:
- Less than 48 hours notice is given. This will result in a charge equal to 50% of of the scheduled service amount.
- You "no show" your appointment (when you reserve an appointment but do not call to cancel/reschedule or show up). In this case, you will be charged 100% of the scheduled service amount, and will be asked to provide an active credit card to reserve future appointments.
To cancel or reschedule your appointment, or in case of emergency, always call or text (616)426-9391.
This cancellation policy allows me the time to inform my standby guests of any availability I may have, thus better serving my clients efficiently. Please know I take this policy very seriously due to a consistent high demand of appointment requests, and in some cases, it can be hard to promptly reschedule you for your desired appointment time, due to many of my clients scheduling their appointments so far in advance. Thank you for viewing and supporting these policies so I can make your salon experience pleasant and stress-free.
As a courtesy, I will confirm your scheduled appointment 48 hours prior to your appointment date. However, if I am unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals or missed appointments which result in a cancellation fee.
Cash and all forms of credit cards are greatly accepted. Returned checks will be charged a $35 NSF fee. Please note there are no refunds on services or gratuities.